Frequently Asked Questions
Are your products for human consumption?
No. All products sold by MassMatrix Labs are intended strictly for laboratory research and analytical purposes only. They are not for human or veterinary use, and are not approved to diagnose, treat, cure, or prevent any disease.
Who can purchase from MassMatrixLabs?
Our products are available to qualified researchers, laboratories, institutions, and professionals conducting legitimate research.
By purchasing, you confirm that you understand and agree to our research-only use policy.
How are products packaged?
All products are:
Professionally packaged
Batch-labeled for internal tracking
Shipped discreetly to protect product integrity and customer privacy
How long does shipping take?
Shipping times vary based on product availability and destination.
Most orders are processed within 1–3 business days with 3-5 days shipping, and tracking is provided once the order is fulfilled.
International and specialty items may require additional handling time.
Do you offer refunds or returns?
Due to the sensitive nature of research compounds, all sales are final once an order has shipped.
If there is an issue with your order (e.g., incorrect item, damage in transit), please contact us promptly, and we will review the situation on a case-by-case basis.
What payment methods do you accept?
We accept approved digital and electronic payment methods.
Available options are displayed securely at checkout.
Is my information kept private?
Absolutely. We respect your privacy and take data security seriously.
Customer information is never shared or sold and is used solely for order processing and support.
Do you provide dosing or usage instructions?
No. We do not provide dosing, administration, or usage guidance.
All products are sold exclusively for research and laboratory analysis, and any off-label or unauthorized use is prohibited.
How can I contact MassMatrix Labs?
For order questions or general inquiries, please use the Contact Us page or email us directly. Our support team aims to respond within 24–48 business hours.